Privacy Policy

1. Introduction

AGOC Cleaning Service ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

We are a division of the Alliance Group of Companies, and this policy applies to all data processing activities carried out by AGOC Cleaning Service.

2. Information We Collect

Personal Data

We may collect personal identification information in various ways, including, but not limited to:

• Name and contact information (email address, phone number, postal address)
• Billing and payment information
• Property details relevant to our cleaning services
• Communication preferences
• Any information you voluntarily provide to us

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address and browser type
• Pages visited and time spent on our site
• Referring website addresses
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and maintaining our cleaning services
• Processing payments and sending invoices
• Communicating with you about appointments and services
• Responding to your inquiries and requests
• Sending promotional emails and newsletters (with your consent)
• Improving our website and services
• Complying with legal obligations

4. Legal Basis for Processing (GDPR)

If you are from the European Economic Area, our legal basis for collecting and using your personal information depends on the specific context in which we collect it. We may process your personal data because:

• We need to perform a contract with you
• You have given us permission to do so
• The processing is in our legitimate interests and not overridden by your rights
• To comply with the law

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service Providers: Third-party vendors who assist us in operating our business (payment processors, email service providers)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, please note that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Data Protection Rights (GDPR)

If you are a resident of the European Economic Area, you have the following data protection rights:

• The right to access: Request copies of your personal data
• The right to rectification: Request correction of inaccurate information
• The right to erasure: Request deletion of your personal data
• The right to restrict processing: Request limitation of data processing
• The right to data portability: Request transfer of your data
• The right to object: Object to our processing of your data

To exercise these rights, please contact us using the information provided below.

8. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. You can set your browser to refuse all or some cookies, but this may affect website functionality.

We use the following types of cookies:

• Essential cookies: Required for website operation
• Analytical cookies: Help us understand how visitors use our site
• Functional cookies: Remember your preferences

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to read their privacy policies before providing any information.

10. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: